Join now and ucate yourself flexibly and part-time. Why do you ne professional and strategic customer communication Nowadays it is no longer the case that the customer signs a contract with you and is then secur for you. The willingness to change is much higher than it was a few years ago! Take a look at mobile phone or electricity contracts for example. These are deliberately only conclud for one year in order to get a better offer afterwards. This is also where customers expect you to communicate with them.  a new offer to keep them with you.

They are waiting for you to make them

Keyword  customer centricity ! Furthermore each of us now Singapore Email List reads online reviews from others about companies restaurants hairdressers and much more. or very dissatisfi customers. With good customer communication you can increase your recommendation rate among satisfi customers. Of course the product or the service must also be right but especially when problems arise correct customer communication functions as an essential element in the sense of “damage limitation”. Channels of customer communication By creating several different touchpoints and using different channels you can easily increase the reach of your communication. But not only that – you can also lower the inhibition threshold of contact.

WhatsApp is also being us more and more

Some customers prefer contact via e-mail others prefer to speak to Buy Email List you personally. Channels of customer communication Nowadays social mia such as Instagram Facebook TikTok and Co. are particularly suitable for communication in the field of marketing .  frequently to process customer requests . Nevertheless the customer hotline is still preferr for certain issues provid the hotline does not consist of hours of being stuck on hold. However some customers prefer to write an e-mail or contact you via a prefin contact form. Chatbots are also very popular which help customers quickly via a chat and should thus make waiting in the hotline queue superfluous.